Policies

Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Secure Payment

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Admission and Cancellation Policies

Outward Bound requires a $500 deposit submitted with a completed enrollment form to reserve a spot on course. Your $500 deposit is applied toward the total cost of tuition and fees for the course.

The deposit includes a $150 non-refundable enrollment processing fee. The remaining $350 deposit is refundable if you cancel your enrollment prior to 90 days from the start of the course. In the event you are not approved for participation, Outward Bound will refund $350 of the deposit. If you are waitlisted and the spot does not become available, Outward Bound will refund the full $500 deposit. If you apply for a scholarship, turn in an application, and are either not awarded a  scholarship or are not awarded sufficient funds in order to afford the course then your deposit will be refunded. Normal policies apply after a scholarship is awarded. Missing deadlines may make your deposit nonrefundable.

Full payment is due 90 days before the course start. If your payment is not received by the deadline, this may be considered a cancellation and you risk losing your place on the course. Please be prepared to pay the full balance of tuition and fees at this time even if you have not submitted your completed application packet or your application is still under review. If you enroll within 90 days to course start, full payment is due at the time of enrollment.

If you cancel 89 days or less from course start, the cancellation fees listed below, will apply to the full published tuition the fee IS NOT based on the amount paid to date on the day you cancel. Cancellation penalties will apply even if you have not yet been approved for a course.

Cancellation Fees

If you cancel 89 days or less before your course the following penalties apply:

Early Departure (injury, illness, expulsion, etc.) = No refund

Early Departures

IF YOU ARE EXPELLED FROM COURSE
You will be subject to an additional Early Departure Fee to cover the expense of accompanying and transporting the student from the course area. This will vary depending upon the location of the student and availability of resources.

OTHER EARLY DEPARTURES:
Some students may have to leave their course due to injury, illness, lack of motivation, or a family emergency. We will do our best to make this process as smooth as possible. We will not be able to provide you with a refund or a credit. We strongly recommend that you purchase travel insurance to cover these scenarios.

Travel Insurance
COBS recommends that you investigate travel insurance policies offered by a third party such as Travelex: www.travelexinsurance.com. Travel insurance differs from company to company and policy to policy. Make sure to research your options carefully. If you need assistance choosing a plan, please contact COBS Travel Agent Ruby Frederick at ruby@southlandstravel.com or 303-680-5241.

Below are the current Admissions & Cancellations Policies in full:

COBS Admissions and Cancellation Policies 2015

Merchandise Return Policies

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise in original condition.

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.